GUTC SUPPORT

We are here to help with the burrow.

Your journal stays on your device. Start with these visible troubleshooting steps.

GutC rabbit reviewing a journal at a burrow desk
FREQUENTLY ASKED QUESTIONS

Check these steps first.

I restored my subscription, but my records are missing.

Restore Purchases restores subscription entitlement for the same Apple Account. Records are stored on the device. After changing devices, import an encrypted full backup created on the previous device.

Apple Health stopped connecting or values are missing.

Check the categories authorized for GutC in iPhone Settings or the Health app. GutC cannot read or write a category after permission is removed. If connection still stalls, note the app version, iOS version, and approximate time.

Can I use GutC without an Apple Watch?

Yes. Schedule setup, actual entries, Trends, Apple Health, expenses, inventory, and backup work on iPhone. Watch is an optional shortcut for quick bathroom, meal, hydration, and medication confirmation entries.

I did not receive a notification.

Check notification permissions, Focus modes, Low Power Mode, and time-zone settings on iPhone and Watch. Notifications depend on operating-system and device conditions, so do not rely on them alone for important medication decisions.

I forgot my backup password.

The full-backup password is not sent to the operator, and no recovery key is retained. A backup cannot be opened after its password is lost. CSV is an unencrypted file for reading and cannot restore the app.

I want to delete every GutC record.

Use Delete All GutC Health Information in Settings. This deletes GutC records on the device, but it does not delete Apple Health originals, App Store transactions, or receipt copies in Photos.

BEFORE CONTACTING SUPPORT

Do not send sensitive records.

Include only the app version, iOS or watchOS version, displayed error code, and approximate time. Do not attach a full backup, Apple Health export, receipts, Apple Account password, or verification code.

Official support channel

Send only the necessary technical details to the address below.

info@hedeonix.com
If you feel acutely unwell

GutC support is not medical advice or an emergency service. Contact local emergency services or a medical provider immediately.